Refund Policy
Every order on AwaOwn is escrow-protected - your payment is held until you confirm delivery, and a refund request pauses that release until it's resolved. Here's when an order qualifies.
General Refund Policy
An order is generally eligible for a refund when:
- Wrong item delivered
- Item significantly different from listing
- Item damaged on arrival
- Item defective
- Missing advertised parts/accessories
- Counterfeit or materially misrepresented product
Refund Eligibility by Category
Some categories carry a few extra reasons specific to that kind of product, on top of the general policy above.
Fashion & Apparel
- Wrong item/size/colour
- Damaged item
- Defective item
- Significantly different from listing
Electronics & Gadgets
- Wrong product/model
- Damaged item
- Defective/not working
- Missing advertised accessories
- Significantly different from listing
Beauty & Health
- Wrong product
- Expired product
- Damaged/leaking product
- Tampered packaging/seal
- Significantly different from listing
Food & Groceries
- Wrong item
- Expired product
- Spoiled/unsafe product
- Damaged product
- Compromised packaging
Home & Living
- Wrong item/variant
- Broken/cracked/chipped item
- Damaged item
- Defective item
- Significantly different from listing
Sports & Fitness
- Wrong product/variant
- Damaged item
- Defective item
- Missing advertised parts
- Significantly different from listing
Automobile
- Wrong product/part
- Damaged item
- Defective item
- Significantly different from listing
Books & Education
- Wrong book/edition/format
- Damaged item
- Significantly different from listing
General Goods
- Wrong item
- Damaged item
- Defective item
- Missing advertised parts/accessories
- Significantly different from listing
- Counterfeit/materially misrepresented product
To request a refund, open the order from Your Orders and describe the issue - our team reviews every request individually alongside the reasons above.